AGIFORS as well as the whole airline industry can look back at a year full of tremendous change - its impact, risks and opportunities explored in great depths in the 2020 Symposium. In the article "How COVID-19 is impacting and reshaping the airline industry" published in the Journal of Revenue and Pricing Management, Laurie Garrow and Virginie Lurkin give an overview of key themes emerging in the key note addresses and RM panel discussions. Read the paper here in case you missed some of the discussions or in case you want to refresh your memory!