The event will take place in the Peermont Metcourt Hotel. This hotel is situated 2.7 km from O. R. Tambo International Airport of Johannesburg and is part of the Emperors Palace Casino Complex. 

We have secured a rate that is between 30% and 60% below the rack price. The group rate for a Classic King room is ZAR 1185 per night. For this please use the button below. In order to qualify for this rate you need to book using the button below and either pay by Credit Card or EFT.  This rate is available until April 3rd.

The button below should bring you to a page where most fields are pre-filled. However, that is not always the case. If it isn't enter the following data please:

  • Country: South Africa
  • Resort: Emperors Palace Hotel Casino Convention Resort
  • Hotel: Peermont Metcourt Johannesburg
  • Select that you have a group code. That code is AGI300417

Book the hotel

Hotel Phone:+ 27 11 928 1000 (When booking over the phone regular fares will apply)


Tuesday, 2nd May

18:00 20:00 Welcome Reception at OT Tambo Memorial
    Including a visit to the memorial, and a story told by an original story teller.
Check the hotel reception for the transport

Wednesday, 3rd May

08:30 09:00 Morning Coffee/Registration
09:00 09:15 Conference opening
09:15 09:30 Welcome to Johannesburg
    Mayor of Johannesburg
09:30 10:00 Keynote
    South African Airways CEO
10:00 10:30 Coffee break
10:30 11:30 Arline Updates
10:30 10:40 Air Asia
10:40 10:50 Air Baltic
10:50 11:00 Air France - Klm
11:00 11:10 American Airlines
11:10 11:20 Delta Airlines
11:20 11:30 Finnair
11:30 11:40 IndiGo Airlines
11:40 11:50 Lufthansa
11:50 12:00 Qatar Airways
12:00 12:10 South African Airways
12:10 13:30 Business Luncheon
13:30 15:00 Sponsor Presentations
13:30 13:45 Jeppesen - Gold
13:45 14:00 Lufthansa Systems - Silver
14:00 14:15 2e Systems - Silver
14:15 14:30 ?
14:30 14:45 ?
14:45 15:00 ?
15:00 15:30 Tea break
15:30 16:00 Integrated Crew Tracking in Qatar Airways with Next-Gen Crew Tracking System
    V.P. Praveen - Qatar Airways
    Qatar Airways, in last AGIFORS annual symposium, shared its experience in implementing the “Next Gen Ops System at Qatar Airways, and would like make another step forward by share its ideas and thoughts in handling the Integrated Next Generation Crew Tracking at Qatar Airways.
Most of the day-to-day disruptions impact both ops and crew control almost equally. But, in most of the cases, because of the operational systems, decisions are taken unilaterally and departments typically react to the decisions made by the others. The Next Gen Crew Tracking system will enable Qatar Airways to have seamless integration of Ops and Crew solutions, thus enabling the airline to have better, cost effective operational solutions through improved collaboration between the units.
The Next Generation Crew Tracking in Qatar Airways will be based on Management by Exception and aimed to be fully driven from the business centric dashboard that provides a completed awareness of operations in real-time along with business solvers. The next generation technology platform will enable Qatar Airways to have a scalable, adaptable and productive crew tracking function.

I have got overall 15 years of industry experience, with last 5 years in QR leading the functional stream of TOPS-Integrated Ops System Program. Prior to QR, I was working with a leading product company in the area of Airline Crew Management and has handled product implementations across airlines such as Emirates, BA, KLM, MAS etc. I completed post-graduation in business administration in 2002 from Amrita Institute of Management, India and an engineering degree from University of Calicut, India in 2000.
16:00 16:30 Facing tomorrow’s challenges of collective bargaining and increasing crew demands while reaching productivity and cost goals
    Marina Luetzenberger - M2P Consulting
    Worldwide airline news include reports about conflicts between crews and airlines on collective agreements. Due to our project experience we know that it’s hard to balance productivity goals and lifestyle options for crew. From a crew management perspective crew flexibility and high productivity are required. In contrasts to that, crew expects fair and socially acceptable duty plans – in combination with an increased desire for work-/life-balance and self-determination.
We would like to share our approach on supporting airlines to achieve transparency on the impact of rules on their operations and costs as well as unions to negotiate jointly approved and more sustainable collective agreements. Enhanced and digital ways of communication between crews and crew planning departments support this goal even further and are part of the evaluation. 
Marina is a Managing Consultant at M2P's Frankfurt office and has been with M2P since 2014. She is part of the company’s Resource- and Crew Management expertise team. Her experience with M2P includes extensive work with Airlines across Europe.
Marina is particularly experienced in working with companies on Resource Management, Collective Bargaining, Business Process Optimization and Change Management.
She holds a master’s degree in Industrial Engineering with focus on Traffic Management and Aviation.
16:30 17:00 Disruption Management 
    Daniel Stecher - IBS
18:30 22:30 Networking/Evening Open

Thursday, 4th May

08:30 09:00 Morning Coffee
09:00 09:30 Big Data on Crew Planning
    Benoit ROBILLARD and Sixtine THIRION -Air France
    We expose some uses cases that show how daily captures can help to analyze the evolution of business' KPIs and to identify some enhancements for both crew management tools and process.
Sixtine THIRION : Operations Research Analyst at Air France since December 2014
Benoit ROBILLARD : Operations Research Analyst at Air France since April 2014
09:30 10:00 Disruption management, Integrated recovery (crew/aircraft/passengers), Visualization
    Julian Warner - Constraint Technologies International 
    Management of crew disruptions is a multi-step process, with some time-critical decisions needing to be made within minutes, while other problems can be resolved several hours later.  When making time-critical decisions, the crew controller often needs to make decisions based on factors that are not known by a decision-support system - e.g. whether a captain will be willing to use his discretion to extend hours, or whether the controller would prefer to reserve airport standby crew for expected later disruptions.  This presentation discusses techniques used to rapidly provide a ranked list of alternative solutions with a diversity of solution types for the controller to choose from.  It explains how both the diversity criteria and the ranking and KPIs included with the solutions to assist comparison are defined using configurable rules.
10:00 10:30 Coffee break
10:30 11:00 Best practices of Manpower Planning and Reporting at times in which many airlines struggle heavily with delivering and steering crew capacity properly
    Franziska Burmester - M2P Consultancy
    Within the complexity of today’s crew management, scenario-based and granular Manpower Planning becomes increasingly important. Many Airlines lack a functioning and transparent approach
to this. A rising awareness of crew costs led to a constant cost saving pressure in recent years – on the other hand the Manpower Plan still needs to guarantee a sufficient level of operational stability.

M2P would like to present its approach to evaluate the impact of strategic and operational decisions on an airline’s Manpower Planning. Furthermore we would like to outline the importance of stakeholder management in this context as in many cases it is one of the success factors for precise & realistic planning. This also requires detailed, but easy to use, reporting functionalities to create the necessary level of granularity – as well as providing a transparent baseline for all stakeholders involved to make the right decisions.
Franziska is a Managing Consultant at M2P's Frankfurt office and has been with M2P since 2014. She is part of the company’s Resource- and Crew Management expertise team. Her experience with M2P includes extensive work with Airlines across Europe.
Franziska is particularly experienced in working with companies on Resource Management, Collective Bargaining, IT & business process implementation and Change Management.
She holds a bachelor’s degree in Business Administration with focus on Tourism & the Aviation Industry.
11:00 11:30 Mixed fleet flying on B787-10
    Leon Poon - Boeing
I began my career in aviation as a Port Moresby based pilot with Air Niugini flying the DH7 & F28. I later moved to Hong Kong to fly 744s & 777s for Cathay Pacific for a period of 3 years.
A subsequent move to Qantas then saw a switch to operations research roles in the areas of flight planning, fuel efficiency and aircraft evaluation. I joined the Boeing Company in August 2014 in the role of Flight Crew Economics in Marketing.
11:30 12:00 Feedback loops into Manpower Planning
    Roque Bonamis - Qatar Airways
12:00 13:30 Business Luncheon
13:30 14:30 Vendor Presentations
13:30 13:40 Constraint Technologies
13:40 13:50 Fujitsu Services (Pty) LTD
13:50 14:00 IBS
14:00 14:10 Ing.büro für CMS Dienstleistungen
14:10 14:20 M2P Consulting Inc
14:20 14:30
14:30 15:00 Continuing our Pairing integration journey
    Ajit Ramachandran - Jeppesen
    Airlines continue to find ways to improve the robustness and efficiency of the crew pairing solution. One focus area is integrating with other departments where crew pairing receives input from or provides to. In order to be able to do this effectively we need to provide concrete numbers in terms of efficiency gains, which in turn can make it easier to take decisions based on cost. Crew Pairing’s main input comes in the form of a timetable created usually by the commercial  department and also include the aircraft routes. Being able to provide feedback on schedule (retiming) and aircraft route (Dynamic Aircraft Rotations) change that improve the crew pairing solution, has been proven to provide good efficiency gains. In this presentation we will see how bringing these two features together will provide further gains and shorten the planning cycle
Ajit has been working at Jeppesen for the past 5 years, providing after delivery support to airlines, enabling them to improve the installation of crew products and their business by adapting to the changes in the market and making using of Jeppesen’s state of the art optimization solutions. As a Product Owner for the Crew Pairing Optimization team, he has been driving the development of the pairing product to deliver functionality that adds value to the role pairings play in the airline business and also sustain the value of the product in the long term. He has a dual master’s degree in Computer Science and a keen interest in learning more about the airline business and its intricacies.
15:00 15:30 Tea break
15:30 16:00 Introducing Crew Watch: From Large-Scale Crew Repair to Daily Ops Management
    Isaac Tetzloff - American Airlines
    Cancellations, diversions, and long delays often result in flight crews being out of position to cover their assigned flying. American Airlines developed Crew Recovery to automatically re-build and upload crew sequences for domestic cockpit crews and flight attendants disrupted due to flight cancellations. Crew Watch extends Crew Recovery by adding a smart alerting system that warns about crew violations based on projected delays within sequences and solving all types of crew disruptions, including ad-hoc cancellations, delays, diversions, sick calls, etc. Crew Watch proactively mitigates and resolves affected crews by repositioning or swapping them with other crews, while also complying with all FAR 117 regulations along with contractual obligations.
Isaac works as an operations research consultant in the Operations Research and Advanced Analytics Group at American Airlines.
16:00 17:00 Vendor exhibitions
18:30 22:30 Conference Dinner, traditional South African Buma

Friday, 5th May

08:30 09:00 Morning Coffee
09:00 09:30 Disrruption management and integrated recovery
    Piet Ephram - GE Digital
    Disruption Management, Integrated recovery (crew/aircraft/passengers), Robust planning and operations, Decision making under uncertainty, Effective definition and use of Key Performance Indicators for operations, Post-operations analysis, evaluation, and feedback


Piet Ephraim, senior analytics product manager with GE Aviation is the leader of multiple product launches specializing in operations, maintenance and safety information systems for airlines, business jets and helicopters

09:30 10:00 Requests by CONDOR CREWS - Update 2017
    Helmuth Eggeling - Ing.büro für CMS Dienstleistungen
    The presentation shows the possibility of Requests for CONDOR CREWS and give an latest update for SB / RES Lines.


Helmuth's career within aviation spans 5 decades. Starting as flight engineer on B707 for Lufthansa. In 1981 he moved into a management position until in 2005 Helmuth went into Consulting.

10:00 10:30 Coffee break
10:30 11:00 Effects of Network and Crew Strategies on Crew Optimization
    Andreas Söhlke - Lufthansa Systems

The structure of pairings and rosters are to a large extend determined by the airline’s flight network and crew distribution. There are certainly significant differences between e.g. a point-to-point LCC and a hub-and-spoke legacy carrier, but also many different shades in-between.

This presentation will show the consequences of an airline’s network and crew strategies for pairing and roster construction and what possible optimization options are.



Andreas has more than 15 years experience in the development, implementation and best application of crew and aircraft optimizers. Currently, he is Product Manager for the xOPT optimizers in Lufthansa System’s NetLine suite.

11:00 11:30 Aircraft routing to optimize Crew utilization
    Jason Herter - IndiGo
11:30 12:30 Business Luncheon
12:30 13:30 Conference Close and Awards

Call For Presentations

You are invited to submit a proposal to present at the meeting. Come and share with us your ideas, thoughts, practical innovations, current trends, case studies, philosophies, and latest advances on the topics which are relevant to you. 

Abstract Submission Deadline: Now! As you can see on the agenda, there are still some open spots. So please, submit your paper today! I am sure there are many stories to tell about this most interesting field that we all operate in. 

Presentation Registration

Requirements of Presenting

  • A 30-45 minute presentation
  • Willingness to comply with requests for additional information and clarification on abstract and/or presentation material
  • Willingness to tailor a presentation for the AGIFORS Crew Management audience and to accept direction from the selection committee in doing this
  • Must register and attend the meeting

Hosting Airline

SAA offers special rates for the AGIFORS delegates who wish to travel on SAA.









More Information

For questions or more information, please contact:

Marcel Sol

Chair, AGIFORS Crew Management Study Group

Tel: +974 40 102929

Mob: +974 66091969


General Information


Business Events - Business Casual

Welcome Reception - Business Casual

Social Events - Evening Casual


The  average temperature in Johannesburg in May is quite mild at 12.5 °C (54.5 °F). In the afternoon it is a bit warmer than that and it cools down in the evening.

There is little rain in May. On average 13 mm (0,5in) in the entire month.

It will very likely be sunny (83.9% of the time on average).

Social Activities

Welcome Reception

Please join us on May 2nd. Location Lucretia 1

Time is yet to be determined. So please check back here for more information.

Network Dinner

On May 4th we will drive out of the complex to have a traditional South African themed Boma dinner. We will be eating by the fire, and it has every bit of a legendary evening written all over it.

Host City

Johannesburg is the largest city in South Africa and is one of the 50 largest urban areas in the world.It is the provincial capital of Gauteng, which is the wealthiest province in South Africa. 

While Johannesburg is not one of South Africa's three capital cities, it is the seat of the Constitutional Court

The city is located in the mineral-rich Witwatersrand range of hills and is the center of large-scale gold and diamond trade.

In 2011, the population of the city of Johannesburg was 4,434,827, making it the largest city in South Africa. In the same year, the population of Greater Johannesburg Metropolitan Area was 7,860,781. 

Some view the area surrounding the city of Johannesburg yet more broadly than the metropolitan area, adding EkurhuleniWest Rand and Lenasia; that larger area had a population of 8,434,292 in 2011. The land area of the municipal city (1,645 km2 (635 sq mi)) is large in comparison with those of other major cities, resulting in a moderate population density of 2,364/km2 (6,120/sq mi).

The city was named and established in 1886 following the discovery of gold on what had been a farm. The city is commonly interpreted as the modern day El Dorado due to the extremely large gold deposit found along the Witwatersrand. The name is attributed to one or all of three men involved in the establishment of the city. In ten years, the population was 100,000 inhabitants.

A separate city from the late 1970s until the 1990s, 

Soweto is now part of Johannesburg. Originally an acronym for "South-Western Townships", Soweto originated as a collection of settlements on the outskirts of Johannesburg, populated mostly by native African workers from the gold mining industry. Soweto, although eventually incorporated into Johannesburg, had been separated as a residential area for blacks, who were not permitted to live in Johannesburg proper. Lenasia is predominantly populated by English-speaking South Africans of Indian descent.

(source: wikipedia)

By NJR ZA - Own work, CC BY-SA 3.0, Link

Activity Discounts

We have been able to secure a few discounts for those who arrive a bit earlier or stay a bit longer, and for the guests of the delegates:

For duty free sales discount visit  - 


For Lesedi Cultural village:

Only accommodation is booked via

Rate code:  PROMO

Promo code:  AGRIFORS


Cultural activities and Dinners are not booked on the web.  Below are the discounted prices for them.




Monate Lunch = Cultural Experience (Dance and Tour) + Lunch – starting from 11:30

ZAR330 per person

Boma Dinner = Cultural Experience (Dance and Tour) + Dinner – starting from 16:30

ZAR330 per person

Lunch or Dinner Only

ZAR165 per person

Cultural Dance only

ZAR165 per person

Cultural Tour only

ZAR165 per person

Cultural Tour and Dance (No meals)

ZAR165 per person

Accommodation (Dinner/Bed/Breakfast) - Single including Cultural Experience (Tour and Dance)

ZAR990 per person per night

Accommodation (Dinner/Bed/Breakfast) – Sharing including Cultural Experience (Tour and Dance)

ZAR1250 per night for 2

Visa Information

Applying for a South African Visa Visitors’ visas are for international travellers (citizens of other countries) who have permanent residence outside South Africa and who wish to visit the country on a temporary basis for tourism or business purposes for a period of 90 days or less. 

A visa simply indicates that your application has been reviewed at a South African embassy, mission or consulate and that the consular officer has determined you are eligible to enter the country for a specific purpose. 

The visa will allow you to travel to a South African port of entry where an immigration official will then determine if you are allowed to enter South Africa and for how long you can stay for that particular visit. Visitors are restricted to the activity or purpose for which their visas were issued. 

On entry to South Africa, a visa is considered to be a visitor’s permit. The permit’s period of validity is calculated from the date of entry into the country and will be set out under the heading “conditions” on the visa label. You must ensure that you apply for the correct visa/permit. Entry in the country may be refused if the purpose of visit was not correctly stated. 

Requirements for visitor’s visas differ from country to country (click here to see which countries are currently exempt), and the requirements are subject to change. As each application is treated as an individual case and you should make enquiries with your nearest South African mission or consulate abroad or any office of the Department of Home Affairs to see whether or not you are required to apply for a visa. 

Remember that there is a fee charged for issuing a visa, and you should check the cost with the office as well as this is updated annually. The fee is payable in different currencies in different countries. 

Visas are not issued at South African ports of entry, and airline officials 

are obliged to insist on visas before allowing passengers to board. If you arrive without a visa, immigration officials are obliged to put you onto a flight back to your home country 

Foreigners with long term status (work permits/permit residence) in the neighbouring countries who transit the Republic to return to their employment or residence are not subject to the transit visa, provided they are in possession of proof of their status. 

(source: South African Department of Home Affairs)

Contact us

Address: AGIFORS President, Georgia Institute of Technology, 790 Atlantic Drive, Atlanta, GA 30332

Phone: +1 (404) 385-6634


Powered by Wild Apricot Membership Software